About us

Introduction to Aqua IMPEX s.r.o.

Aqua IMPEX s.r.o. engages in two main activities, evident from the company’s name:

  • The first area is the design, manufacture, and sale of plastic products.
    These products primarily serve environmental protection (home wastewater treatment plants, septic tanks, haulage tanks, etc.), industrial purposes (rectangular, cylindrical tanks designed for underground or above-ground installation, atypical sewage and pumping stations, air ducts, etc.), and also for leisure and recreation (pools, including complete technology and roofing).
  • The second area is the import and export of various goods (plastic products, plastic welders, floor grates, environmental protection equipment, material, etc.).
    This business activity is mainly focused on EU countries.

Customer Care

Who are our customers?

Products of Aqua IMPEX s.r.o. are utilized by customers in the following fields: construction, chemical industry, beverage and food industry, meat industry, ecology and environmental protection, etc.

Our products are also intended for the private sector and the general public.

How do we help customers achieve better results?

The core philosophy of Aqua IMPEX s.r.o. is to offer customers only what they really need. We avoid the approach where customers buy what the supplier wants to sell. Therefore, we first identify the technical needs and economic expectations of the customer and then prepare such a solution for them where the utility to price ratio is as favorable as possible.

Years of experience of our production managers, the diligence and precision of production employees, as well as the professional approach of the sales department give us confidence that we can offer the highest quality of our products and services to all customers.

An important element of customer care is feedback. We carefully monitor the reliability and quality of our products even after delivery to the customer. The quality of our products is also confirmed by their long-term and reliable operation, even in the toughest conditions.

Practical procedures

Practical customer care procedures focus on how to achieve the best ratio between utility and price. Therefore, we must understand what the customer expects from the product. This is most often determined during business negotiations. Once the actual wishes of the customer are identified, we can present a corresponding offer.

An individual approach to each customer is a prerequisite for finding the best ratio between utility and price.

Products

How do we ensure a lead in the utility of products?

We enhance the high utility of products by collaborating with external experts in areas such as static design of tanks, wastewater treatment, filtration equipment, chemical management of WWTPs, etc. This cooperation takes the form of consultation, or the preparation of a binding opinion on the required technical solution.

We also increase the utility of products by applying the principle of feedback in practice. This is very effective in the case of long-term cooperation with a customer, when the properties and parameters of the product are continuously improved.

Product groups:

a) Plastic products

Water meter shafts, Pools, including accessories, Pool roofing, Custom manufacturing (Grease separators, hydrocarbon separators, mixing tanks, pumping stations, air ducts, wine tanks, etc.)

b) Tank program

Septics, Underground tanks, Above-ground tanks, Industrial tanks.

c) Environment

Domestic plastic WWTPs in standard and export models.

d) Business activity

Export and import of goods, Tabletop plastic welders, Floor grates, Pool roofing.

Reliability

The core value of our company is reliability. For us, this means the certainty that what was agreed upon will happen – whether it concerns quality, deadline, price, or such details as the timing of a meeting.

In our approach to customers, we maintain not only high responsibility and diligence but also the willingness to do something extra.

Conclusion

Aqua IMPEX s.r.o. offers high quality of products and services (in the field of business activity). Furthermore, an individual approach with the flexible ability to respond to market condition changes.

Aqua IMPEX s.r.o. prefers long-term business relationships based on mutually beneficial cooperation and trust.

 

We offer our customers

high quality of products and services

individual approach and flexibility

low prices and short delivery times