About us

Introduction to Aqua IMPEX s.r.o.

Aqua IMPEX s.r.o. engages in two main activities, evident from the company’s name:

• The first area is the design, manufacture, and sale of plastic products.
  These products primarily serve environmental protection (home wastewater treatment plants, septic tanks, haulage tanks, etc.), industrial purposes (rectangular, cylindrical tanks designed for underground or above-ground installation, atypical sewage and pumping stations, air ducts, etc.), and also for leisure and recreation (pools, including complete technology and roofing).
• The second area is the import and export of various goods (plastic products, plastic welders, floor grates, environmental protection equipment, material, etc.).
  This business activity is mainly focused on EU countries.

Customer Care

Who are our customers?

Products of Aqua IMPEX s.r.o. are utilized by customers in the following fields: construction, chemical industry, beverage and food industry, meat industry, ecology and environmental protection, etc.

Our products are also intended for the private sector and the general public.

How do we help customers achieve better results?

The core philosophy of Aqua IMPEX s.r.o. is to offer customers only what they really need. We avoid the approach where customers buy what the supplier wants to sell. Therefore, we first identify the technical needs and economic expectations of the customer and then prepare such a solution for them where the utility to price ratio is as favorable as possible.

Years of experience of our production managers, the diligence and precision of production employees, as well as the professional approach of the sales department give us confidence that we can offer the highest quality of our products and services to all customers.

An important element of customer care is feedback. We carefully monitor the reliability and quality of our products even after delivery to the customer. The quality of our products is also confirmed by their long-term and reliable operation, even in the toughest conditions.

Practical procedures

Practical customer care procedures focus on how to achieve the best ratio between utility and price. Therefore, we must understand what the customer expects from the product. This is most often determined during business negotiations. Once the actual wishes of the customer are identified, we can present a corresponding offer.

An individual approach to each customer is a prerequisite for finding the best ratio between utility and price.